TYPE:ServiceMODEL:TiguanYEAR:2019
Average Score (271 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:SalesMODEL:Golf RYEAR:2025
TYPE:SalesMODEL:Atlas Cross SportYEAR:2025
None the service was great
TYPE:ServiceMODEL:AtlasYEAR:2019
I have always received great and professional service from this Dealership. I have been satisfied with the 3repairs on my vehicle.
TYPE:SalesMODEL:Atlas Cross SportYEAR:2025
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
Excellent customer service
TYPE:ServiceMODEL:TiguanYEAR:2021
TYPE:SalesMODEL:JettaYEAR:2025
TYPE:SalesMODEL:AtlasYEAR:2025
Purchased Brand New VW ATLAS SEL 2025 (April 26, 2025). I would have rated Ourisman Volkswagen better, maybe close to a 5 star but the experience after the sales manager went downhill. Anthony and Eric did absolutely amazing in communicating with me and my family. All questions were answered to the best of their ability and they tried to keep us as comfortable as possible, though we were in the show room for 4 hours. The disappointing part of the purchase was when dealing with Zach from finance. It upsets me till now when I remember his condescending tone. I did have a misunderstanding with the process because my lender and his explanation does not match. My knowledge base was different from what was explained and I asked questions about the "why's". Buying a car is not as simple as buying a drink from the vending machine! I was borderline ready to leave that office if not being for my kids present. Completely upsetting. I still don't have my tags nor do I have any updates on them. Buying a car should be a complete experience from showing your inventory, financing, title and a follow up with the costumer. It should be a part of the Dealership member's mission to educate, assist and make the customers feel welcomed at all levels. Because I'm remembering the experience, I'm so inclined to reduce the rating to a 1 Star. I love our new ATLAS that I would like to buy a second one to replace my older car, but I can't bring myself to work with your team again.
05-12-2025
Dear Mr. Mejia, Thank you for choosing Ourisman Volkswagen and for trusting us with the purchase of your new 2025 VW Atlas SEL. I truly appreciate the kind words you shared about your experience with me and Eric — it was a pleasure working with you and your family, and I’m glad we were able to answer your questions and make you feel comfortable during your time in the showroom. That said, I want to sincerely apologize for the frustration you experienced during the finance portion of your visit. I understand how important clarity and respect are in that process, and I’m genuinely sorry to hear that the tone and communication did not meet your expectations. Please know that your concerns have been heard and shared with our management team — this is not how we want any of our customers to feel, and your feedback is a crucial part of helping us improve. I also understand how disappointing it has been to not receive updates about your tags. You’re absolutely right — the purchase experience doesn’t end with signing paperwork. I will personally follow up with our team to get a clear update and ensure that you’re contacted as soon as possible with accurate information. Mr. Mejia, I value your honesty and your willingness to share both the positive and the negative parts of your visit. It’s never easy to hear a customer might hesitate to return, but I respect your perspective and hope, over time, we can earn back your trust. If you’re open to a conversation, I would welcome the opportunity to speak with you directly. Thank you again for your feedback, and I truly hope you and your family continue to enjoy your new Atlas. Sincerely, Anthony Johnson Sales Manager
TYPE:ServiceMODEL:TiguanYEAR:2023