Average Score (271 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

271 Ratings

4.8 Average

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  • Scott M.03-03-2025

    TYPE:ServiceMODEL:TiguanYEAR:2021

    Chaun at the service desk was so pleasant in answering the phone and his professionalism showed while dropping off and picking up our vehicle.

  • Brenda M.03-03-2025

    TYPE:ServiceMODEL:AtlasYEAR:2023

    I had no problem in scheduling my appointment for getting my car serviced for the airbag recall.

  • Helen G.03-03-2025

    TYPE:ServiceMODEL:TiguanYEAR:2020

    Customer service was very good

  • Joan M.03-01-2025

    TYPE:ServiceMODEL:AtlasYEAR:2019

  • Carnell S.02-28-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2020

  • Arniece N.02-26-2025

    TYPE:ServiceMODEL:TiguanYEAR:2021

  • Simone M.02-24-2025

    TYPE:SalesMODEL:TiguanYEAR:2024

  • Tisa T.02-23-2025

    TYPE:ServiceMODEL:AtlasYEAR:2022

    Quick service. Appointment at 7:45 AM. Checked in at 7:57 AM and out the door at by 9:00 AM. No need for improvement.

  • Tania M.02-20-2025

    TYPE:ServiceMODEL:AtlasYEAR:2023

    Ease of scheduling an appointment. Friendly staff. Choice of approving additional services via email/text message. Knowing what my charges will be prior to picking up my vehicle.

  • Steve D.02-17-2025

    TYPE:ServiceMODEL:TiguanYEAR:2024

    My service advisor was the reason you got the 5 stars. He was incredibly friendly and helpful. I appreciate his honesty and knowledge.