Average Score (299 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

299 Ratings

4.8 Average

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  • Tonya M.02-05-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2023

    I have no complaints. Excellent service

  • Jocelyn H.02-01-2025

    TYPE:ServiceMODEL:TaosYEAR:2023

    Didn’t have to worry about a thing! Just showed and they took care of the rest!

  • Demian P.02-01-2025

    TYPE:ServiceMODEL:ID.4YEAR:2024

    Chaun is extremely easy going and approachable, everything he promised, he delivered. Good service!

  • John V.01-31-2025

    TYPE:ServiceMODEL:Jetta GLIYEAR:2019

    Chaun was phenomenal. True professional who puts the customer first. We used USAA for an insurance claim and immediately Chaun offered to take over the coordination. Additionally, his communication and professionalism was welcomed as a customer. He’s a true asset to the organization and I will request him personally should we ever need additional assistance.

  • Samantha C.01-31-2025

    TYPE:SalesMODEL:TaosYEAR:2024

  • Erika M.01-30-2025

    TYPE:ServiceMODEL:AtlasYEAR:2022

    Service was excellent. Everything explained well. All question were answered. The staff was excellent. Everyone made the process so smooth. Vance kept me inform of updates in real time. He above to make sure I was taken care of.

  • Tiffany C.01-29-2025

    TYPE:ServiceMODEL:PassatYEAR:2019

    I really am grateful that Vincent went above and beyond to get my vehicle repair under warranty as the warranty had just expired, you have a customer for life.

  • John A.01-27-2025

    TYPE:SalesMODEL:ID.4YEAR:2023

    Easy process, good follow-through by salesman

  • Meredith P.01-27-2025

    TYPE:ServiceMODEL:Golf GTIYEAR:2018

    Excellent customer service, timeliness, & understanding!

  • Elizabeth S.01-26-2025

    TYPE:SalesMODEL:TaosYEAR:2025

    This was a very pleasant buying experience! There was no pressure and the salesman was attentive and knowledgeable! The process was very smooth and efficient!