The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
Andre C.12-13-2024
TYPE:ServiceMODEL:TiguanYEAR:2019
Good afternoon. I am a long time customer of this dealership. My family and I amongst other customers I have encountered are extremely happy with the current service techs working at the Waldorf Maryland facility. We are extremely saddened by the news we received recently. If at possible, I recommend this location try keep the current staff on board. Mr. James Martin has made feel extremely comfortable with Ourisman Volkswagen of Waldorf working on our multiple vehicles. Not sure if he leaves this location we will continue to bring our vehicles in for service.
Jarvis R.12-12-2024
TYPE:ServiceMODEL:ArteonYEAR:2023
Francis T.12-11-2024
TYPE:ServiceMODEL:AtlasYEAR:2023
I give the consultant, Mr. Dylan Moreland five stars for his knowledge and professionalism. He explained in detail how the problem with the vehicle would be corrected and how long it would take.
Felecia B.12-11-2024
TYPE:SalesMODEL:Atlas Cross SportYEAR:2025
Salesman Tyrone Samms was very informative and guided me through the process without stress.
Elizabeth S.12-10-2024
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2022
James in Service was fantastic! He took time to explain the process and offered his assistance if U had any other questions about the functions of the vehicle I recently purchased. His customer service skills are far superior than I have experienced at other establishments. Kudos to James for rekindling my trust for the service industry.
David S.12-10-2024
TYPE:SalesMODEL:AtlasYEAR:2024
Mary I.12-09-2024
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
I rate this service as a 5 because the work was done efficiently and in a timely manner. Also, my service consultant, James Martin, kept me updated and informed when service was complete.
