Average Score (271 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

271 Ratings

4.8 Average

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  • Caroline Z.12-07-2024

    TYPE:SalesMODEL:TiguanYEAR:2024

    The dealer was very accomodating, the purchased was processed at a time that was convenient for us and that meant staying after hours of work for some of the staff at the dealership. The process was done promptly but efficiently and we appreciated how the facility and staff were family friendly. Special mentions go to Tyronne and David.

  • Kristie V.12-05-2024

    TYPE:ServiceMODEL:AtlasYEAR:2024

    James was my service representative and he was wonderful to work with! I waited on my vehicle wasn’t there terribly long and everyone else I came in contact with was nice as well! Will be back for future services!!

  • Dan R.12-05-2024

    TYPE:ServiceMODEL:AtlasYEAR:2022

    They doing things right, nothing to change, keep up the excellent work

  • Danielle F.12-05-2024

    TYPE:SalesMODEL:TaosYEAR:2024

    Mason Greenwell and Zachary Sullivan were great helps with purchasing my new car!

  • Tiffany J.12-03-2024

    TYPE:ServiceMODEL:JettaYEAR:2019

  • Cherrell L.12-03-2024

    TYPE:SalesMODEL:JettaYEAR:2025

    Got an unexpected purchase of a brand new car when I really needed one and the dealership made it so.

  • Bianca M.12-02-2024

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

    Professionalism Speed of service Willingness to help

  • Ebenezer A.12-02-2024

    TYPE:SalesMODEL:Atlas Cross SportYEAR:2024

    I was very impressed with the seamless purchase process at this dealership. My first contact was with Erik Rushing, I told him what I wanted and he promised to look into it and have one of his managers call me. The next day I received a call from Anthony telling me he found what I was looking for and went over pricing. Before I said yes to the deal, he had already transported the car to his facility to speed up the process. Erik Rushing was very proactive and followed up with me via email and phone calls to answer every question I had. He sent me a video of both the interior and exterior of the car and explained the all the options in the car. I was very impressed with his calm personality and deep knowledge of the vehicle. Overall, I'm very satisfied with the purchase.

  • Shawn P.11-27-2024

    TYPE:ServiceMODEL:AtlasYEAR:2018

  • Paula M.11-26-2024

    TYPE:ServiceMODEL:AtlasYEAR:2019

    Overall service was great they handled everything that needed to be fixed in a timely matter.