TYPE:ServiceMODEL:AtlasYEAR:2022
I have nothing but good things to say about the service I have received. James explained everything to me before he took my keys. I was in and out within 2 hours.
Average Score (299 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:SalesMODEL:Golf RYEAR:2024
Very easy to work with the dealship. The team was knowledgeable and they really help my wife and I keep our 1 year old busy during the whole experience.
TYPE:ServiceMODEL:JettaYEAR:2024
TYPE:ServiceMODEL:ArteonYEAR:2023
Customer service and communication was top tier
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2023
TYPE:SalesMODEL:TiguanYEAR:2024
It was a straight forward purchase. Very respectful staff.
TYPE:ServiceMODEL:TiguanYEAR:2019
I’m happy with the respect and courtesy that I receive from James Martin
TYPE:ServiceMODEL:JettaYEAR:2019
Clean facility. All staff was professional. Courteous. Honest. Service was completed in a timely manner.
TYPE:SalesMODEL:JettaYEAR:2024
The 5 star service rating about does not represent the over all experience I received from the dealership. The 5 star rating is only for the service I received from Stone Cole, the sales representative that responded to my email, text and service inquiries.
TYPE:ServiceMODEL:Golf SportWagenYEAR:2019
The service advisor is very respectful and focuses on providing his customer with detailed service. He goes out of his way to make sure he informs his customer about every step of the customer’s service experience. First, he addresses the customer politely, he assesses the customer’s concerns, and then he genuinely makes sure the customer understands the processes and costs of the customer’s service experience. Finally, he stays in contact with the customer throughout service event. Great guy. Outstanding customer service.