TYPE:ServiceMODEL:Atlas Cross SportYEAR:2022
Average Score (299 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:AtlasYEAR:2021
My experience with the Service Department is consistently outstanding.
TYPE:ServiceMODEL:TiguanYEAR:2021
I'd don't agree with the lack of communication from the service dept. I dropped my car off on Sunday night. I receive a text Monday morning saying I can text this number to receive updates. I was originally told this job would be a day in a half so I'd have my car back Tuesday. Progress was never communicated. I reached out everytime. Tuesday I sent a message asking for an update for planning purposes. I live an hour out but work in Waldorf so getting to and from required planning since a loaner car wasn't available for me. Matt then asks if I need a loaner. My answer was yes. He said I was on the list and as soon as one came back in that day I would get a call. I never heard from him again. I texted him again at 4 as I got off at 5 for an update on the matter. No response. Wednesday I texted again. Suddenly a loaner is available to pick up. I get the loaner car and now told my car would be ready Thursday. Again, I was originally told Tuesday so now it's Thursday. They were just installing a part that was ordered in July. Dealing with this service dept. is frustrating solely due to the lack of communication.
TYPE:ServiceMODEL:GolfYEAR:2019
TYPE:ServiceMODEL:TiguanYEAR:2022
My service representative was courteous and nice. He took his time to explain my service plan. I also liked how they washed my car. The waiting area also had desks where I could plug up my computer.
TYPE:ServiceMODEL:AtlasYEAR:2022
Chaun was awesome to work with. Finally somebody that understands customer service!!!
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2022
TYPE:ServiceMODEL:Golf GTIYEAR:2018
James always makes my experiences at Ourisman super easy!
TYPE:ServiceMODEL:AtlasYEAR:2023
The agent, Chaun, was thorough in explaining my options and service agreement. He helped me to make the most cost effective choice. Service was quick.
TYPE:ServiceMODEL:AtlasYEAR:2019
I’ve always experienced 5⭐️⭐️⭐️⭐️⭐️ service from my Advisor/Consultant James Martin, Jr. at this dealer. He’s the reason I’m a loyal customer.