TYPE:ServiceMODEL:Atlas Cross SportYEAR:2023
Average Score (271 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:SalesMODEL:TiguanYEAR:2024
It was a straight forward purchase. Very respectful staff.
TYPE:ServiceMODEL:TiguanYEAR:2019
I’m happy with the respect and courtesy that I receive from James Martin
TYPE:ServiceMODEL:JettaYEAR:2019
Clean facility. All staff was professional. Courteous. Honest. Service was completed in a timely manner.
TYPE:SalesMODEL:JettaYEAR:2024
The 5 star service rating about does not represent the over all experience I received from the dealership. The 5 star rating is only for the service I received from Stone Cole, the sales representative that responded to my email, text and service inquiries.
TYPE:ServiceMODEL:Golf SportWagenYEAR:2019
The service advisor is very respectful and focuses on providing his customer with detailed service. He goes out of his way to make sure he informs his customer about every step of the customer’s service experience. First, he addresses the customer politely, he assesses the customer’s concerns, and then he genuinely makes sure the customer understands the processes and costs of the customer’s service experience. Finally, he stays in contact with the customer throughout service event. Great guy. Outstanding customer service.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2022
TYPE:ServiceMODEL:AtlasYEAR:2021
My experience with the Service Department is consistently outstanding.
TYPE:ServiceMODEL:TiguanYEAR:2021
I'd don't agree with the lack of communication from the service dept. I dropped my car off on Sunday night. I receive a text Monday morning saying I can text this number to receive updates. I was originally told this job would be a day in a half so I'd have my car back Tuesday. Progress was never communicated. I reached out everytime. Tuesday I sent a message asking for an update for planning purposes. I live an hour out but work in Waldorf so getting to and from required planning since a loaner car wasn't available for me. Matt then asks if I need a loaner. My answer was yes. He said I was on the list and as soon as one came back in that day I would get a call. I never heard from him again. I texted him again at 4 as I got off at 5 for an update on the matter. No response. Wednesday I texted again. Suddenly a loaner is available to pick up. I get the loaner car and now told my car would be ready Thursday. Again, I was originally told Tuesday so now it's Thursday. They were just installing a part that was ordered in July. Dealing with this service dept. is frustrating solely due to the lack of communication.
TYPE:ServiceMODEL:GolfYEAR:2019