TYPE:SalesMODEL:TiguanYEAR:2025
It was perfect
Average Score (299 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
08-06-2025
Thank you Daniel for your outstanding feedback on your vehicle purchase experience! We're delighted to hear you rated it a perfect 5. Your satisfaction with our online shopping process and Brian Calderon's service is greatly appreciated. We look forward to serving you again! Best, Anthony Johnson Sales Manager Ourisman Volkswagen of Waldorf
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2022
TYPE:ServiceMODEL:TaosYEAR:2022
The service rep was not as informed as past service reps. When I asked about the coverages under my warranty, I was not given the answer, maybe the rep is new and did not know how to find this information. Usually all of my fuels, etc are changed on my regular service visits, but none were changed, no tire rotation, etc. I was told that the rear brakes needed to be replaced but were not that bad, even thought they were rubbing. Then I was told that I would have to bring the car BACK in to fix the brakes and it would take all day. I usually have all of the work done at the dealership but I decided to go elsewhere to have the work done. It only took them 1 1/2 hours to do all of the necessary work, including rear brake repairs, rotation, etc and it cost less. Not sure if you have all new staff, but they need to be trained like your last workers from 6 months ago.
TYPE:ServiceMODEL:TiguanYEAR:2021
My representative was kind and genuine. As a result the other customers were kind.
TYPE:ServiceMODEL:AtlasYEAR:2018
Always a good experience Seth Always does great explaining things returning calls
TYPE:SalesMODEL:Golf RYEAR:2025
Everything went very well. The salesperson, Stone, was great. The only reason I didn't give this experience 5 stars is because there were several aftermarket items, eg., monster matts, roadside assistance kit, which were part of the sticker price. I didn't want any of them, but couldn't have them taken off the car price.
08-01-2025
Thank you, Kevin, for the great feedback and for recognizing Stone's efforts throughout your purchase experience. We’re glad everything went smoothly and appreciate you choosing Ourisman VW of Waldorf for your Golf R. Let us know if there's ever anything we can assist with down the road! —Anthony Johnson, Sales Manager
TYPE:ServiceMODEL:ID.4YEAR:2023
It was great to get a loaner vehicle when the recall work took a bit longer than originally expected. Great communication throughout the process
TYPE:ServiceMODEL:TiguanYEAR:2024
My service was great form the employees to the wait time. There was no complaint
TYPE:ServiceMODEL:ID.4YEAR:2021
My service rep kept me updated and informed as to the status of the recall work.
TYPE:ServiceMODEL:Golf GTIYEAR:2024
Great Customer Service