TYPE:ServiceMODEL:Atlas Cross SportYEAR:2022
I received great service. Information with the video was nice.
Average Score (271 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:SalesMODEL:Atlas Cross SportYEAR:2025
Eric Hood is a phenomenal salesman. He was professional though out the entire process. Thanks to the Sales Manager Kai.
TYPE:SalesMODEL:Atlas Cross SportYEAR:2025
From the time I walked in the lot, every person I encountered was friendly, helpful and had a client-service attitude.
08-17-2025
Hi Sheri! Thank you so much for taking the time to share your wonderful feedback about your recent vehicle purchase experience at Ourisman Volkswagen of Waldorf! We’re thrilled to hear that you rated us a perfect 5 out of 5 and that our team made such a positive impression on you. It’s fantastic to know that Brian Calderon and I provided you with the expertise and support you needed throughout the process. We take great pride in our client-service attitude, and it’s rewarding to see that reflected in your experience. Your insights about the online shopping process, vehicle condition, and the clarity of the final paperwork are incredibly valuable to us. We truly appreciate your willingness to recommend us to your friends and family, and we’re excited to share your review with the VW community. If you have any more questions or need assistance in the future, please don’t hesitate to reach out. Enjoy your new Atlas Cross Sport, and thank you once again for choosing Ourisman Volkswagen! - Anthony Johnson Sales Manager
TYPE:ServiceMODEL:TiguanYEAR:2018
The mechanic was very clear with the timeframe he expected the work to be completed and was super friendly. He also made sure we understood how to take the front plates off to put tags in but, said he would be happy to do it if we needed to come back. The service he provided was top notch!
TYPE:ServiceMODEL:JettaYEAR:2022
Provided rapid and excellent service.
TYPE:ServiceMODEL:PassatYEAR:2018
TYPE:SalesMODEL:TiguanYEAR:2025
It was perfect
08-06-2025
Thank you Daniel for your outstanding feedback on your vehicle purchase experience! We're delighted to hear you rated it a perfect 5. Your satisfaction with our online shopping process and Brian Calderon's service is greatly appreciated. We look forward to serving you again! Best, Anthony Johnson Sales Manager Ourisman Volkswagen of Waldorf
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2022
TYPE:ServiceMODEL:TaosYEAR:2022
The service rep was not as informed as past service reps. When I asked about the coverages under my warranty, I was not given the answer, maybe the rep is new and did not know how to find this information. Usually all of my fuels, etc are changed on my regular service visits, but none were changed, no tire rotation, etc. I was told that the rear brakes needed to be replaced but were not that bad, even thought they were rubbing. Then I was told that I would have to bring the car BACK in to fix the brakes and it would take all day. I usually have all of the work done at the dealership but I decided to go elsewhere to have the work done. It only took them 1 1/2 hours to do all of the necessary work, including rear brake repairs, rotation, etc and it cost less. Not sure if you have all new staff, but they need to be trained like your last workers from 6 months ago.
TYPE:ServiceMODEL:TiguanYEAR:2021
My representative was kind and genuine. As a result the other customers were kind.