TYPE:ServiceMODEL:Atlas Cross SportYEAR:2022
Average Score (299 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:AtlasYEAR:2024
While The recalls were addressed when our vehicle was serviced, the wireless charging phone pad issue was not. It was not fixed and still does not charge our phone.
TYPE:ServiceMODEL:TiguanYEAR:2022
TYPE:SalesMODEL:AtlasYEAR:2025
TYPE:ServiceMODEL:AtlasYEAR:2021
TYPE:ServiceMODEL:TiguanYEAR:2024
Excellent service, clear communication and alert staff.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2021
Service consultant Jocelyn was very helpful and pleasant.
TYPE:SalesMODEL:JettaYEAR:2025
The sales staff was incredible! Eric was very helpful and patient as we navigated looking for something in my price range. I was in a bind due to some significant repairs on my current car at the time - I was not anticipating purchasing a new car that day. The manager, Eric and Zachary were extremely kind and helpful as well as the rest of the staff that I interacted with. I will not hesitate to purchase from Ourisman in the future - I just hope it won’t be for a while!!
07-01-2025
Hi Kathryn, I want to express my sincere gratitude for completing our survey about your recent vehicle purchase at Ourisman Volkswagen of Waldorf. It’s fantastic to hear that you had such a wonderful experience with our team, particularly with Eric and Zachary. Your compliments regarding their patience and support during your car search are greatly appreciated. We aim to provide outstanding service, and it’s gratifying to know that we succeeded in making your experience a positive one. Thank you for your willingness to recommend us to your family and friends. We look forward to assisting you again in the future—hopefully without the urgency! Should you have any additional feedback or require assistance, please don’t hesitate to get in touch. Respectfully, Anthony Sales Manager Ourisman Volkswagen of Waldorf
TYPE:ServiceMODEL:ArteonYEAR:2021
Patrick McCourt, the mechanic who serviced my Arteon, was extremely helpful. He answered all of my questions with both professionalism and expertise, and was consistently polite and knowledgeable throughout the entire process.
TYPE:SalesMODEL:TiguanYEAR:2025
This was one of my best car buying experiences.
06-29-2025
Hi Merrill. Thank you for your feedback on your 25 Tiguan purchase! I'm delighted to hear it was one of your best car buying experiences. Your satisfaction is important to us, and we appreciate your support. Best, Anthony Johnson Sales Manager