TYPE:SalesMODEL:JettaYEAR:2025
Average Score (299 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:JettaYEAR:2025
took 30+ days to get my car fixed, so I was out of work for a month because I use my car for my work.
TYPE:ServiceMODEL:JettaYEAR:2025
Great customer service and time in which my service was completed.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2022
The customer service rep, Jocelyn was very pleasant and professional. I came for a 50k service, and told them several times. After waiting nearly 2 hrs, I received an oil change and tire rotation. I was told afterwards the "recommended service", which was everything in the 50k service.
TYPE:SalesMODEL:Golf RYEAR:2025
I have bought several cars at the Ourisman dealership in Waldorf. MD due to their reputation, salespeople, service department and follow up. You are treated like family beyond the purchase and they are committed to fixing any issues until resolved. I had a service appointment on 06/02/25 to replace the leather driver’s seat on my 2024 Lapiz Blue Golf R and while I was there Sales Managers Anthony Johnson and Lamarr Conley gave me a FANTASTIC deal on a 2025 Golf R White Black Edition with the Euro Style Package.While I not only had to put little money down which was unexpected, they were able to discount the car and my insurance went down significantly as well. I have worked with both before and have the upmost respect for them and would definitely recommend this dealership to anyone I know that is interested in purchasing a new or used vehicle. I only wish I could give both 10 stars. I would also like to give recognition to my salesman Eric Hood and Business Manager David Brown for putting this deal together. A final shoutout to Robb Jones - Product Specialist, Service Consultants Seth Warnick - Volkswagen / Nick Vaughn - Subaru and the receptionist Nancy who handles the calls for both divisions,
06-23-2025
Hi Andy, Thank you so much for taking the time to share such a thoughtful and detailed review — your kind words truly mean the world to all of us here at Ourisman VW of Waldorf. It’s always a pleasure working with you, and we’re honored to have earned your continued trust and loyalty over the years. I’m especially glad to hear that your experience with the 2025 Golf R White Black Edition exceeded expectations — from the deal we were able to put together to the support you received across the board. We’re incredibly proud of our team — from Lamarr and I, to Eric, David, Robb, Seth, Nick, and Nancy — and we’ll be sure to pass along your compliments. It’s feedback like yours that drives us to keep raising the bar. Please don’t hesitate to reach out if you need anything in the future. Whether it’s service, support, or just to say hello, you’ll always be part of the Ourisman family. Thanks again, Andy — we truly appreciate you. Warm regards, Anthony Johnson Sales Manager Ourisman VW of Waldorf
TYPE:SalesMODEL:TiguanYEAR:2025
Sales experience was great. Both Brian and Anthony were a pleasure to deal with. Unfortunately I’m not as happy with the accounting team as it has taken too long to pay down the loan on my trade in and now I’m getting late payment notices from the lender.
06-21-2025
Hi Eric, Thank you for taking the time to leave a review and for your kind words about your sales experience — we’re thrilled to hear that both Brian and I could make that part of the process a positive one for you. I do want to sincerely apologize for the delay in paying off the loan on your trade-in. I understand how frustrating that can be, especially when it results in late payment notices, and I want you to know your concerns are being taken seriously. I’ve already brought this to the attention of our accounting team to ensure it’s addressed as quickly as possible. We appreciate your business, and I truly regret that this part of the process didn’t meet expectations. If there’s anything else I can do personally to help resolve this, please don’t hesitate to reach out directly. Thanks again for your feedback — it helps us improve. Best regards, Anthony Johnson Sales Manager
TYPE:ServiceMODEL:AtlasYEAR:2018
N/a
TYPE:ServiceMODEL:TiguanYEAR:2019
I did not get my car back when promised. When I did get it back, I immediately had to bring it it back (the next day) for another problem that appeared suddenly when there had been no prior indication about it. I had to miss work and spend money on a lyft ride because of this.
TYPE:SalesMODEL:Atlas Cross SportYEAR:2025
TYPE:ServiceMODEL:AtlasYEAR:2023
Online scheduling was very easy. The service agent was very nice. It didn’t take long for the completion of the service.