The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
Nikki F.07-28-2025
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2022
I returned even after the previous unpleasant experience. Eric was great. However after leaving the dealership my car began shaking when slowing down. The service I received was a change in oil and cabin filter and an alignment. I was supposed to receive a complimentary car wash, but that wasn't successful- even after having my vehicle for over 8 hrs. Seth doesn't go the extra mile for customer service and the idea that I have to have my vehicle diagnosed to find out my the steering wheel shakes when stopping. The appears to be incompetency, expensive and I can only hope its nothing serious. I'm genuinely concerned about returning.
Darrell G.07-28-2025
TYPE:SalesMODEL:AtlasYEAR:2025
Customer service went above and beyond my expectations they made me feel like family.
07-29-2025
Thank you, Darrell, for the kind words and outstanding rating! We’re thrilled to hear that Eric Hood and our team made you feel like family throughout your Atlas purchase experience. Providing above-and-beyond customer service is something we take seriously here at Ourisman Volkswagen of Waldorf, and it’s rewarding to know it made a lasting impression. We’re grateful for your trust and your recommendation—enjoy your new Atlas!
– Anthony Johnson, Sales Manager
Ourisman Volkswagen of Waldorf
Doria T.07-26-2025
TYPE:SalesMODEL:TiguanYEAR:2025
Attentive customer service and streamlined.
07-29-2025
Thank you so much, Doria, for the wonderful feedback and for recognizing Brian Calderon’s dedication throughout your Tiguan purchase experience. We’re thrilled to hear that everything—from the test drive to the follow-up—went smoothly and exceeded your expectations. At Ourisman Volkswagen of Waldorf, we take pride in delivering attentive and seamless service. Your recommendation means a great deal to us, and we’re grateful for the opportunity to earn your business.
– Anthony Johnson, Sales Manager
Ourisman Volkswagen of Waldorf
Toyinka T.07-25-2025
TYPE:ServiceMODEL:AtlasYEAR:2018
The service was great and the service advisor was very courteous.
Tiffany J.07-25-2025
TYPE:SalesMODEL:AtlasYEAR:2025
Rosalyn D.07-23-2025
TYPE:ServiceMODEL:TiguanYEAR:2018
James Modesitt was outstanding and very professional. James was attentive to my waiting period to get a full set of brakes and rotors. He worked it out so that I get tasks done, while truck was being serviced, saved me time and effort later. This kind of service is a big win, very appreciative and glad to share with others.
Donald C.07-13-2025
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2022
Douglas F.07-08-2025
TYPE:ServiceMODEL:AtlasYEAR:2024
While The recalls were addressed when our vehicle was serviced, the wireless charging phone pad issue was not. It was not fixed and still does not charge our phone.
